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Service Standards

The experiences customers have with Rykneld Homes inform our reputation. It is therefore important to make sure our aspiration, values and vision for customer care is a reality for the people experiencing it.

Rykneld Homes does not wish to create a clash between our published standards and customer experience; it is therefore important to do what we say we will do, at a time we said we would, and deliver a standard of service our customers expect.

Rykneld Homes has a commitment towards customer care and publishes Service Standards to communicate to our customers the level of service they can expect from us. We have consulted our customers in regard to Service Standards to find out what they think is most important and relevant to them. The discussion and results demonstrated that the quality of customer care was the most cross-cutting and important issue in terms of Service Standards. Important issues were:

  • Easy to contact
  • Getting things right first time
  • Professionalism
  • Ability to solve problems/complaints.

 

We have used these customer priorities to form our Service Standards. These apply across the organisation and will be monitored corporately. The Standards have been formulated with the help of our Customer Service Improvement Groups and are as follows:

  • We will work and act in a professional manner
  • We will listen to your views and make it easy for you to contact us
  • We will actively involve you in shaping and improving services
  • We will communicate clearly and honestly with you
  • We aim to get it right first time to your satisfaction.


Get in touch

Telephone: 01246 217670

Email: contactus@
rykneldhomes.org.uk

Online: Complete our online form

In writing:

Rykneld Homes Ltd, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG

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