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What you said about us

Thanks to everyone who has taken the time to give us feedback on the services we provide.  Your comments help shape our future service delivery.  Here are some of your comments from the past few months:

 

Professional and caring

We received a wonderful compliment from a customer's grandson: "I made an emergency call in respect of my 103-year-old grandmother in Apperknowle on Sunday.  By 2.30pm on the Monday the roof and the lighting had all been repaired.  I would like to compliment all the staff involved from the call centre to the electrician and the roofer for the prompt, efficient, professional and caring manner this was dealt with."

Wonderful help

A customer in Killamarsh praised Rykneld Homes for their support.  "A great big thank you for all the wonderful help you have given me.  I have had a very bad 12 months with illness but when I have phoned Rykneld they have been great."

Thank you

A customer at Clay Cross Area Housing Officer suffered a fall and complimented the help of the staff there, "After a fall near the offices this morning, the office staff showed real concern as to my condition, sat me down, cleaned me up and offered me a drink.  I am now ok, just bruised and a little shaken up.  So, thank you to all the staff involved."

Excellent service

Our Estate Caretakers received the thanks of a customer who wrote, "I would like to compliment and thank the caretakers and Housing and Support Patch 1 (Dronfield and surrounding area) for all their help, excellent service and help from them - thank you."

Not a problem

Our Responsive Repair service was praised by a customer in North Wingfield.  "I can't praise enough the whole way the repair went, from first reporting it, the communication from the engineer and the time it took to come out.  The whole experience was not a problem at all.  Excellent."

Service is excellent

A customer in Wessington wrote to say: "When I rang up to report the repair I spoke to a lady who was extremely helpful.  The plumber that came was polite and efficient and found the fault straight away.  I think the service is excellent from all involved.  Thank you Rykneld."

Cheerful and courteous

Our repairs service was commended by a customer in Dronfield who wrote to say: "The young man who came to do the repair is very cheerful and courteous, he made sure that I was alright and that my door was locked when he left."

Good wishes

Our Community Involvement Team received praise for organising the Rykneld 10th Anniversary Pop Up Party in Killamarsh.  "Thank you Rykneld Community Involvement Team and ladies from the housing department for joining in our activities, we all enjoyed your company also the meal you provided us with, it was a good afternoon.  We send out good wishes to you all."

Help and support

Housing and Support staff received a thank you card from a customer who said, "Thank you so much, you're amazing and have made our quality of life so much better.  Thank you for all your help and support."

Kind and helpful

Our Customer Service team received a thank you card from a customer in Killamarsh which read, "Just to say a big thank you for sorting my payment out.  You were so very kind and helpful."

Get in touch

Complete our online form

Call:  01246 217670

Email: contactus@

rykneldhomes.org.uk

Pop into your local Area Office

Write to: Rykneld Homes Ltd, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG

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