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What you said about us

Thanks to everyone who has taken the time and trouble to contact us about the good service they have received.  Here are some of your recent comments and compliments:

Health and wellbeing

We received this compliment from the North East Derbyshire Citizen's Advice Bureau after we helped a customer in Clay Cross.  "We would like to thank the repairs team for the help you gave to one of our clients, your tenant.  You have provided adaptations and a shower.  This will really improve our client's health and wellbeing.  Excellent customer service."

Well done Rykneld

Customers in Eckington were delighted with the flexibility of our Repairs Service.  "Once again excellent service.  The lady on the phone was very helpful and arranged a visit around my work schedule - both myself and my husband work full time shift work so flexibility is key to getting a job done.  Well done Rykneld."

Caring and efficient

Several of our staff received fantastic praise from a mother for the way they dealt with a housing application for her vulnerable son and his partner.  "I have dealt with many people and organisations since my son's illness started and I can honestly say I have never come across such caring, efficient and helpful people.  You should be proud of them."

A big thank you

Operatives from Property Services department were praised for their helpfulness when a 91-year old resident in Clay Cross for into difficulty after losing her purse and house keys.  Three of our staff who were working nearby realised she was in great distress and went over to help.  "I do not know what I would have done without them," said the resident.  "I am grateful for all their help and want to say a big thank you."

Very helpful

New customers in Stonebroom thanked us for the excellent gas service repair they received.  "This was my first experience with Rykneld operatives and our first time as council tenants.  So far Rykneld Homes have been great - everyone is very helpful."

Offering support and help

Our Customer Liaison Team was able to offer support by helping a customer and their family move to a new home after structural problems were identified with their old one.  "The team has been fantastic.  I cannot thank them enough; we all love our new house.

"I did not have to worry about a thing whilst moving house.  I would like to thank all the team that worked on my new home; they have made a smashing job."


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01246 217670


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Rykneld Homes Ltd, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG

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