We believe that by working closely with tenants we will really make a difference to council housing in North East Derbyshire, and to the district’s communities and neighbourhoods.
We are keen for you to become involved and tell us what you think.
There are many ways for you to do this, from taking part in an estate walkabout to joining a Tenants’ and Residents’ Group or you can apply to become a member of Rykneld Homes’ Board.
Getting involved in what happens in your local area means that you will be able to have your say about local issues and changes that might affect you.
In turn, this helps us provide the right services in the right place at the right time. It’s our job to do everything we can to make sure you can be proud of your home and neighbourhood. To find out more about how you can get involved please click here to check out our Get Involved leaflet which gives details on how you can help make a difference
Community Involvement Team
Our new Community Involvement Team is being set up to combine tenant participation resources with the capacity to develop new and innovative ways of working. Our aim is to provide you with opportunities to get involved in ways that you want, at the level you want, when you want – in other words ways that work best for you.
If you would like further information on existing ways to get involved, or if you want us to develop new ones, we will be delighted to hear from you. Please contact: Community Involvement Team, Rykneld Homes, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NT
Or send an email to get.involved@rykneldhomes.org.uk
Or call us on 01246 217 670
Keeping you informed
“Homing in” is our quarterly newsletter and provides you with information on how well we are doing as a housing provider, the latest information on what is happening in your area, details of forth coming events and updates of what is being planned in the future. Click here to find out more.
Estate Walkabouts
Tenants, residents and community leaders are invited to accompany Rykneld Homes Neighbourhood Champions on walkabouts of individual estates.
Neighbourhood Champions act as Rykneld Homes' “eyes and ears” and continually seek to identify and resolve any issues that affect the quality of the environment where you live. In addition to the existing routine inspections which take place Estate Walkabouts will take place every six months to enable you to monitor our performance in keeping neighbourhoods clean, safe and well maintained, as well as telling us what improvements should be made.
This is your opportunity to have your say on how Rykneld Homes manages your neighbourhood.
To find out when forthcoming estate walkabouts are planned for your area please contact your local area housing office.
Mystery shopping
Check out the results of the Derbyshire Tenants Network Mystery Shopping exercise carried out on Rykneld Homes services at the end of 2008.
The purpose of this Mystery Shopping Project is to give a customer perspective on the
services that Rykneld Homes offer. The Mystery Shop also provides the opportunity to
measure performance against company policy and to ensure Rykneld Homes services
are customer focused.
Community Involvement taster session.
If you are a tenant or leaseholder with Rykneld Homes why not take part in our special community involvement 'taster' session being held to help people become more involved in their local community. The aim of the session is to introduce learners to the skills needed to begin to
represent a community, identify the main problems that can occur in a partnership
and understand how to create an action plan for change. For more information click here
Tenant Involvement Impact Assessment
Rykneld Homes have completed, in partnership with tenants, an annual Involvement Impact Assessment. This looks at how tenants, residents and leaseholders have influenced service improvements throughout 2008/09.
If you want to get more involved in improving the services Rykneld Homes provide or would like to get more involved in your community, simply contact the Community Involvement Team on: get.involved@rykneldhomes.org.uk or by telephone on: 01246 217295.
The Rykneld road to customer care
Rykneld Homes has created new customer care standards. Click here to find out more.
