At Rykneld Homes, we listen to customer feedback and use compliments, comments and complaints to improve our services. Tenant satisfaction with our service delivery plays a big part in how we prioritise future improvements. We monitor complaints performance quarterly in our Comprehensive Performance Report.
Tell us what you think
We want you to let us know if you've got a comment to make, whether it's good or bad, on any of our services. You can also make suggestions about how we can improve our services.
We want you to complain if you feel you've been poorly treated by any of our services and we will do our best to put things right.
We would also like you to tell us when we do something right. If you're particularly pleased with any of our services then let us know.
We want to hear from you if you've got anything to say about us.
In this section you can access:
- Make a compliment, comment or complaint
- Our Complaints Service Standard
- What to expect from us
- The Rykneld Homes Complaint Policy and procedure
- What is a complaint?
- Complaints Monitoring
A copy of our bi-annual complaints report can be found by clicking here. This gives information about the number of complaints we receive and how quickly we resolve them.
Call our Customer Services on 01246 217670, text us on 07800 002425 or fill in our online Complaints & Compliment form.
