What is the Right to Repair Scheme?
The Secure Tenants of Local Housing Authorities (Right to Repair) Regulations 1994 was introduced to ensure that Rykneld Homes tenants could get certain low cost urgent repairs done promptly.
The Right to Repair Scheme applies only to Qualifying Repairs shown in the table.
Repairs |
Prescribed Period in Working Days |
|
| Total loss of electric power | 1 | |
| Partial loss of electric power | 3 | |
| Unsafe power of lighting socket or electric fitting | 1 | |
| Total loss of water supply | 1 | |
| Partial loss of water supply | 3 | |
| Blocked flue to open fire or boiler | 1 | |
| Total or partial loss of gas supply | 1 | |
| Blocked flue to open fire or boiler | 1 | |
| Total or partial loss of space water heating between 31st October and 1st May | 1 | |
| Total or partial loss of space water heating between 30th April and 1st November | 3 | |
| Blocked or leaking foul drain, soil stack or toilet pan (where there is no other working toilet in the house) | 1 | |
| Toilet not flushing (where there is no other working toilet in the house) | 1 | |
| Blocked sink, bath or basin | 3 | |
| Tap which cannot be turned | 3 | |
| Leaking from water or heating pipe, tank or cistern | 1 | |
| Insecure external window, door or lock | 1 | |
| Loose or detached banister or hand rail | 3 | |
| Rotten timber flooring or stair tread | 3 | |
| Leaking roof | 7 | |
| Door entry phone not working | 7 | |
| Mechanical extractor fan in internal kitchen or bathroom not working | 7 | |
What if the Repair is not completed on time?
If the repair is not carried out by the Target Completion Date you can ask the Housing Office to appoint a second contractor to carry out the repair and be given a second Target Completion Date.
If the repair is not completed by the second Target Completion Date you may be able to claim £10 compensation, plus a further £2 for each day’s delay in completing the repair, up to a maximum of £50 total compensation.
Are there any exceptions to the Right to Repair Scheme?
Compensation cannot be sought for repairs
- Costing over £250
- For which we are not responsible
- Where you have told us you no longer want the repair carrying out
- Where you have not given details for access to the property, despite being requested to do so
Our response times either match or better the Right to Repair Scheme response times.
We will pay compensation in accordance with the provisions of the Right to Repair Scheme not only for the Qualifying Repairs shown in the table, but for any repair it classes as Emergency or Urgent.
