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Rykneld Homes

Guard against fraud


Universal Credit Scam
Rykneld Homes is aware that some of our customers have been victims of a scam involving Universal Credit.

Fraudsters, sometimes pretending to be government officials offering a government grant, use their victim's identity to make a bogus claim for Universal Credit and an online request for an advance payment. The fraudsters then keep or demand a substantial amount of the advance for themselves.

The victim often only becomes aware of what has really happened when their benefits stop, and they find they are now a Universal Credit claimant with a large advance to repay which they did not receive.

To find out more about the scam visit the government's Money Advice Service website

If you are a victim of such a fraud:

  • Contact your Rent Collection Officer at Rykneld Homes as a matter of urgency on 01246 217670
  • Report the incident to the police through the Action Fraud number 0300 123 2040
  • Contact the Department for Work and Pensions and explain what has happened. 

Direct Debits

Rykneld Homes offers customers the convenience of setting up a paperless Direct Debit. All you need to do is give us a call and we can set one up over the telephone.

Please be aware, Rykneld Homes will NEVER:

  • Cold Call you and ask for your bank details over the phone to set up a Direct Debit.

A Direct Debit can only be set up over the phone if you call us on our main number 01246 217670. There are other ways to set up a Direct Debit:


Get in touch

Complete our online form

Call 01246 217670

Email us contactus@

Visit your local Area Office

Write to us Rykneld Homes Ltd, Pioneer House, Mill Lane, Wingerworth, Chesterfield
S42 6NG

Twitter @Rykneld_Homes

Facebook @RykneldHomes

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