Can I turn it off?

Please do not turn your Community Alarm unit off, this will disconnect the power and could cause the inbuilt back up battery to drain.

The mains power is what keeps the battery power fully charged in case of a power cut.

What happens if my emergency contacts change?

You can press your alarm and update Tunstall directly or give us a call on 01246 217670 and we will update your emergency contacts.

What happens if you can't hear me when I have activated my alarm?

If the Tunstall call centre can’t hear you when you’ve activated your alarm then this is classed as a ‘No Voice Call’. If this happens the monitoring centre will try to contact you by your telephone. If there is no response from this they will contact the emergency services and also get in touch with your appointed emergency contacts.

Can I bathe in MyAmie pendant alarm / Vibby Fall Detector?

You can bathe and shower in your pendant/fall detector. It is waterproof for up to 1 hour 30 minutes.

Will it work when I am outside?

The MyAmie pendant has a range of up to 75 metres from the unit. The Vibby fall detector has a range of up to 50 metres. This range is affected by the environment it is used in. We will carry out range checks when we install your equipment, and advise you how far from the alarm unit the pendant will work.

Should I take off my MyAmie pendant alarm / Vibby Fall Detector when I go to bed?

It is your decision whether to wear your pendant/fall detector in bed. If you are likely to need to request help whilst in bed then it is best to continue wearing it. Many people worry about setting these off when they are asleep. You will have the opportunity to try out the equipment when it is installed, this will help you with the decision.

How do I keep my alarm clean?

You can keep your Lifeline Vi and your pendant or fall detector clean by wiping them with a damp cloth.

What if I press my MyAmie pendant alarm / Vibby Fall Detector by mistake?

You can press the green cancel button on the unit to stop a call going through, however if you don’t manage to do this in time tell the monitoring centre that it is an accidental call.

What happens if I encounter a problem with my alarm equipment?

The Community Alarm equipment is background monitored; this means that your Lifeline Vi is checked once a week for the battery status. Any power cuts or disconnections of the phone line are reported to the monitoring centre immediately.

Your fall detector or pendant is monitored in the same way and informs us of any low batteries.

How do I know if my alarm battery is low?

If you are notified by your alarm unit, or by the monitoring centre, that you have a low battery, please do not worry. We are advised of low batteries along with other repair issues. When a low battery is first generated it still has 20% of the battery life remaining. Some batteries are replaceable, others may require a change to the equipment.

What if my circumstances change?

If your circumstances change please give us a call and we will be happy to visit and carry out a review. We can tell you about other types of equipment we offer and demonstrate how they work so that you can make an informed decision about what service best meets your needs.