Life line

“My community alarm is my lifeline,” said one of our customers who lives on her own in Eckington.

The 53-year-old who is disabled and has other health issues, says the alarm gives her the peace of mind she needs to live independently.

“I cannot imagine being without my alarm. I am prone to falls and just knowing that someone is on the end of the phone to help me if I need it makes all the difference to me.

“Because of my health I have to be very careful going out and I am particularly worried at the moment because of Covid-19.

“I want to protect myself as much as possible and not end up in hospital because of a fall. The alarm means help is at the touch of a button and that means the situation is dealt with quickly – calling help if I need it or giving me advice and support if I am concerned.

“It makes me feel like I am safe and in good hands. It also means my family who do not live close by, have peace of mind as well.

“I did not realise that people my age could have an alarm. I thought they were just for older people. I would encourage anyone who feels they could benefit to think about getting the service – it’s so reassuring to know that someone is there for you.”

Peace of mind

A 73-year-old customer in Barlow had this to say about the service.

“My daughter does not live nearby and we both wanted the reassurance that if I needed help, I could call someone who would help,” said Pauline who has a health condition that limits her mobility.

“It is very reassuring to know that help is available 24 hours a day, every day of the year. Even if you can’t get to your phone you can still press your alarm pendant and alert the service that something is wrong.

“I first had the alarm installed when I had to go into hospital for a while and my husband was on his own. He had health issues and I didn’t want him without support.

“Over the years we have used the service a few times as a result of falls and I have been very pleased with the response and how friendly the staff are. When I came out of hospital, I did feel quite weak and that can be a time when you are vulnerable to falls.

“Now I am on my own I think it is even more important that I can access help at any time of day, every day of the year.

“I am very happy with the service I receive – I definitely would not want to be without it. Knowing it was Rykneld Homes operating the service gave me reassurance it was a company I could trust.

“I didn’t realise the service was available to people who own their own properties – I thought it was just for Rykneld customers – so I was very pleased to find out that everyone can benefit.”