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What you said about us

What you said about us

Thanks to everyone who has taken the time and trouble to let us know when you have received excellent service from Rykneld Homes. We value your feedback and pass on your comments to our staff. We've included here some of the recent compliments we have received.

 

Brilliant Team

Staff at Rykneld Homes have been praised by a customer in Eckington. "I have always been shown respect from all of Rykneld Homes' employees. You have a brilliant team. They come in and do their work always with respect. I don't think you can get a better bunch. They are always cheerful and considerate. Well done."

Amazed and very happy

Our Property Services team received a compliment from a customer in Clay Cross. "I can't praise Rykneld Homes enough. I rang up at 8pm one day to report my locks needed changing. A workman was out at 9am. I was amazed and very happily relieved at the same time. Thank you very much."

Efficiency and kindness

The work of Rykneld Staff earned the praised of a customer in Tupton. "I cannot do justice to the courtesy, kindness and help given to me when I had two burst pipes and leaks. Your office staff were great in organising the workers. The work was carried out by your plumber with efficiency and kindness. Many thanks to all concerned."

Treated with respect

A customer in Dronfield praised our Customer Service staff. "How nice to be treated with such respect and help with anything you may need to know - all staff are so kind. It's not always easy at 73 when you are not used to having to do things alone. The information is always given by people who know what they are doing. Sadly, this is not always the case these days. A big thank you. Be proud of yourselves."

Professional and polite

A member of our repairs staff was praised by a customer in Eckington. "He was very professional and did a good job and very polite. He turned up early as I work nights so the work was completed in good time."

Going the extra mile

A customer in Wessington was very happy with the work of another members of our repairs team. "He was very thorough and examined the whole system. I was very impressed, he was polite and prepared to go the extra mile to solve the problem."

Very efficient

The friend of a vulnerable customer in Morton rang to praise a member of staff for their care and consideration. "The engineer was very efficient and used the key safe as requested and did not disturb Mr H."

They deserve a medal

Our Community Liaison Officers have received fantastic praise for their work in moving customers from their old homes in North Wingfield into the new homes at Wingfield Court. Here are just a few of the kind words we have received about them.

"Our move was clock work...they deserve a medal. No stone was left unturned, each question asked was answered."

"Our liaison officers were fantastic and went far beyond what you would expect from two ladies with lots of people to deal with! We cannot praise and thank them enough."

"They have both been fantastic. They have kept us up to date throughout the whole time. The move day was made less stressful and they made sure we were happy all the time."

If you would like to make a compliment, comment, or complaint please download and print the leaflet at the bottom of this page and send it in to us, or get in touch with us.