It is important that you let us know as soon as possible if an appointment made for a member of our staff to visit you is no longer convenient.
You can let us know by calling us on 01246 217670.
Missed appointments waste time and resources. It is also important that you allow us access to your home to carry out safety checks such as gas or solid fuel servicing as well as emergency or routine repairs.
If we visit your home to carry out a repair and no one is available, we will leave a card asking you to ring us within seven days to rearrange. If we do not hear from you, the repair will be cancelled. If you rearrange the appointment but miss it again, the repair will be cancelled.
Gas Safety Checks - keeping you safe!
Annual safety checks are a legal requirement and it is important we are allowed access to your home to ensure your heating appliances are safe and working properly. If you miss an appointment for a safety check, we will send you a reminder. If you continue not to respond to our request for access or put unreasonable limitations on access to carry out these checks, you may be fined up to £250.