All our staff carry identification badges - please ask any caller to your home to show their proof of identity
We want you to feel safe and secure in your home. For your own personal safety, it is important that you ask any caller to show you their proof of identity (all our staff and contractors carry an ID card).
All of our staff are more than happy to show you their identification card before entering your home
We provide our contractors with signs to display inside their vans - if you have any concerns with the identity of one of our contractors - please call our Customer Advice & Support Team on 01246 217670.
If you are unsure who the caller is there are some simple steps you can take:
Check to see if you know the caller from the window.
Keep your door on the chain and look to see who is calling before opening it.
Ask to see the caller's identification. They should show it to you through the crack in the door, or through the letter box. You can also check that the caller is genuine by calling us on 01246 217670.
You can ask the caller to wait outside whilst you verify their identity by calling us.
If the visitor insists they need access immediately, or before you carry out the necessary checks immediately call 999.
If in doubt - keep them out.
If you have any doubts that a caller to your home is from Rykneld Homes or working on our behalf, you can call us on 01246 217670 and we can verify their identity.