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Repair Priorities

Repairs will be given a priority depending on the type of repair and whether there is a risk to the safety of the customer and/or the property.  When you report a routine or urgent repair, you will be offered an appointment. This will be a morning or afternoon appointment to suit you.

We will, where possible, try to carry out repairs in one visit, but on occasion we may need to carry out a pre-inspection. We would do this as soon as possible.

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