Repairs will be given a priority depending on the type of repair and whether there is a risk to the safety of the customer and/or the property. When you report a routine or urgent repair, you will be offered an appointment. This will be a morning or afternoon appointment to suit you.
We will, where possible, try to carry out repairs in one visit, but on occasion we may need to carry out a pre-inspection. We would do this as soon as possible.
