Welcome to Rykneld Homes

 We are an Arm’s Length Management Organisation, providing housing management services to around 8,300 tenants on behalf of North East Derbyshire District Council

Working with tenants

Rykneld Homes has completed, in partnership with tenants, an annual Involvement Impact Assessment. This looks at how tenants, residents and leaseholders have influenced service improvements throughout 2008/09.

If you want to get more involved in improving the services Rykneld Homes provides or would like to get more involved in your community, simply contact the Community Involvement Team on: get.involved@rykneldhomes.org.uk or by telephone on: 01246 217295.

Silver service

Rykneld Homes has taken delivery of a smart new fleet of 72 works vehicles to help us run our business more efficiently. Over the coming weeks the new fleet in silver will gradually replace the old maroon coloured vehicles which are now six years old and ready for changing. The new fleet, to be used by the housing maintenance section, will save Rykneld Homes thousands of pounds a year on leasing costs. For further details check out our News section.

Paying rent by Direct Debit

Why not pay your rent by Direct Debit?  It 's quick and easy to do. It means no more queuing and saves your time, money, cheques and stamps. Download our Direct Debit Application Form or call in and collect one at our Area Offices.

Homing In

Check out the latest edition of our magazine Homing In which contains all the latest news from Rykneld Homes

Government announcement on rent increase

Rent increases are agreed by local councils based on Government guidelines. This year, councils had asked the government to set a lower increase to help tenants during these difficult financial times.

Rent increases for North East Derbyshire were set at an average of 6.9%, and over the past few weeks all tenants will have received a letter from Rykneld Homes explaining what their rent will be for the coming year.

Since we wrote to tenants, the government has reviewed its guidance and says that rent increases could be lower. We are waiting for further information from the Government before we can be sure how this will affect individual households.

As soon as we know more Rykneld Homes will inform all tenants.   

Estate Walkabouts 2009

Check out our timetable for estate walkabouts in 2009. The timetable can be found under the Neighbourhood Services section of the website.

Take part in the National Conversation

The Tenant Services Authority (TSA) is the new regulator for homes owned by housing associations and co-ops. From spring 2010, they are likely to be responsible for local council and arm’s-length management organisation (ALMO) landlords too.

The first thing the TSA needs to do is draw up a brand new set of standards for all social landlords. The Tenant Services Authority is going to listen to tenants across England to help them understand what you want to see in the new standards. It is calling this the National Conversation. For more information visit our News section.

What you said about us

We now have the results of our STATUS Tenant Satisfaction Survey which asked tenants a whole range of questions about the service we provide and your satisfaction with us. To read the survey results click here.

 Mystery shopping

 Check out the results of the mystery shopping exercise carried out by the Derbyshire Tenants Network at the end of 2008 on services provided by Rykneld Homes.The purpose of this Mystery Shopping Project is to give a customer perspective on the services that Rykneld Homes offer. The Mystery Shop also provides the opportunity to measure performance against company policy and to ensure Rykneld Homes services are customer focused.