To report an emergency repair, contact 08000 121 621.

We know that during a crisis situation, you will not want to be hunting round for the right number - you need to act fast!

Repairs Out of Hours

Our commitment is to complete emergency repairs within one working day.

To report an emergency repair, contact 08000 121 621

Repairs are prioritised as emergency where your health and safety is at obvious risk or serious damage to your belongings or the dwelling is likely to occur if the repair is not attended to quickly.

Examples of Emergency Repairs:

  • Gas escapes or suspected gas escape
  • Burst or fast leak on a water pipe, tank, cylinder or boiler, fitting or valve (except a radiator valve which can be isolated)
  • Window or external door that cannot be secured
  • Solid fuel heating appliance giving off fumes or with a blocked flue
  • Toilet blocked, leaking or not flushing (where there is only one toilet in the dwelling)
  • Hot water tap which is running and cannot be turned off
  • Total or partial loss of room or water heating between 31 October and 1 May (includes no heat to all of ground or first floor or to four or more radiators)
  • Total loss of electric power
  • Unsafe power, lighting or other electric fitting – including bare wires, sockets getting hot or water ingress
  • Blocked or leaking foul drain or soil stack
Fire

In the event of a fire - always dial 999.

What to do if there is a fire in your home

  • Keep all doors and windows closed except for escape purposes
  • See that everyone gets out of the house
  • Do not waste time collecting valuable possessions.  Your life is more valuable!
  • Call the Fire Service by dialling 999 from your mobile phone or use a neighbour's phone - make certain they get the correct address
  • Wait outside at a safe distance until the Fire Service arrives.  Do not attempt to re-enter your home until you are told by a member of the Fire Service that it is safe to do so.


If you are unable to get out of your house

  • Choose a room that you can get to, preferably one facing the street
  • Close the door behind you
  • Block the foot of the door with blankets, clothes or other available material - this will prevent smoke entering the room
  • If you have a phone in the room, dial 999 and ask for the Fire Service
  • If you don't have a phone handy, open the window and shout for help
  • As a last resort, throw small soft things such as duvets or pillows out of the window and lower yourself onto them - don't jump.

Smoke Alarms

  • Ensure everyone in your household is familiar with the full alarm signal
  • Prepare and practice an escape plan
  • Think of a second route in case the first one is blocked
  • Test your smoke alarm every week.


REMEMBER - a smoke alarm can give you and your family a few precious minutes of warning should a fire occur.

Prevention and Preparation

  • Unplug all electrical appliances not designed to stay on
  • Make sure no candles or cigarettes are still burning
  • Before emptying ashtrays, make sure the contents are cold
  • Put fireguards around open fires
  • Switch off portable heaters
  • Close the doors of unoccupied rooms
  • Ensure your escape routes are clear.
Smell Gas?

In a gas emergency, act quickly and take the following safety steps:

  • Get fresh air immediately. Open all doors and windows to ventilate the room
  • Switch off the appliance and do not use it again until it has been checked by a Gas Safe registered Engineer
  • Turn off the gas supply at the mains
  • Call the National Gas Emergency number - 0800 111 999
  • If you are feeling ill, visit your GP or the hospital immediately and tell that that your symptoms may be related to carbon monoxide poisoning. Symptoms could be headaches, nausea or dizziness
  • Contact the Rykneld Homes Emergency Repairs Line to arrange for one of our Gas Safe registered Engineers to visit your home to check and fix the appliance - 08000 121 621
Burst Water Mains

If the water mains burst, you should inform Severn Trent Water as soon as possible.

Severn Trent - Supply Issues call 0800 783 444

If you've spotted a leak, Severn Trent Water need to know about it so they can make sure it gets fixed. They need details of where the leak is and how fast it is. To report a leak you can simply fill out an online form on the Severn Trent Water website or call them on 0800 783 4444.

If you've found a leak inside your property, you need to report this to the Rykneld Homes Emergency Repairs Line and we will send one of our experienced Plumbers out to fix the problem.

Rykneld Homes Emergency Repairs Line - 08000 121 621

Severn Trent Water own and maintain the water mains and pipes in the street and under the footpath up to the boundary of your property.

Rykneld Homes are responsible for the water supply that runs from the boundary of your property, into your home.

Major Flooding

If you are experiencing flooding or believe you are at risk from flooding where you live, you should:

  • Listen to the TV or radio for information.  The Environment Agency are responsible for issuing Flood Warnings
  • Call the Environment Agency's dedicated Floodline for information on: 0845 988 1188

The line operates 24 hours a day, seven days a week

  • Visit the Environment Agency's website, which is updated every 15 minutes.  You can search for flood warnings by postcode, rive or town
  • If the flooding is putting people's lives in danger or there is risk of injury, contact the Emergency Services (Derbyshire Fire and Rescue) as soon as possible by dialling 999.
  • You should contact Derbyshire County Council where you or your property are under threat from flooding from smaller ordinary watercourses, from surface water or from groundwater.

Contact Call Derbyshire on 08456 058 058 or 01629 533 190

  • If the flooding you are experiencing is caused by a burst water main or from sewers contact:

Severn Trent Water
Telephone 0800 783 4444
Online - Sewer Flooding information

No Electricity

If you need to report a power cut or dangerous situation, go to the National Grid website or call Western Power Distribution:

Emergency 0800 056 8090
General Enquiries 0800 096 3080

Electrical Safety and Emergencies Advice

Steps to take if you spot a potential hazard on or near an overhead electricity line

Do not approach any hazard, even at ground level. Keep as far away as possible. Follow the six steps below:

  1. Warn anyone in the vicinity to evacuate the area

  2. Call our 24-hour electricity Emergency Number 0800 40 40 90

  3. Give your name and contact phone number

  4. Explain the nature of the issue/hazard

  5. Give as much information as possible so that we can identify the geographic location – ie. town/village, numbers of near-by roads, postcode and (ONLY if it can be observed without putting you or others in danger) the tower number of an adjacent pylon

  6. Await further contact from a National Grid engineer.

Fallen Branches

For tree branches overhanging the highway or obstructing street or traffic lights call Derbyshire County Council on the numbers below:

For out of hours emergencies like fallen trees in storms,
please call the Police.

Winter Weather

Every year, we produce a 'Keep Warm, Well Well' leaflet in the run up to winter, to provide advice and information relating to your home and personal well-being during the cold winter months.

The leaflet covers the following topics:

  • Emergency repairs
  • Cold weather advice
  • Stay warm, stay well
  • Keeping your home warm
  • Useful contacts and advice lines

In the event of adverse weather, we will post messages on the homepage of this website to advise of any disruption in services and to provide any safety advice.

If you need to report an emergency repair in adverse weather, please use our emergency repairs line:

08000 121 621

Frozen and burst pipes can be a big problem during severe winter weather. Many bursts could be avoided by tenants taking a few simple precautions such as lagging any pipework in cold areas like outside taps. In extreme weather, pipework under kitchen sinks may need lagging.