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What you said about us

It is always good to hear your feedback which helps us to know when we are getting things right – and sometimes when we get them wrong! Your comments help us to improve our services. We have included here some of the recent compliments sent in by our customers which are fantastic given the difficult year we have all faced.

Exemplary service

We received praise from a tenant in Tupton after we carried out a repair. “The operatives worked quickly, quietly and efficiently, and I would just like to thank all concerned for exemplary service once again. You always make us feel like we are the only tenants that matter (I know you treat everyone the same, but it is truly exceptional these day) and especially thank the kind and understanding lady that handled the call, and for the operative for being so quick and efficient.”

First class

A satisfied customer in Clay Cross said: “Your operative was a very friendly, professional worker. He kept us informed what he was doing at all times. He cleaned up at the end of each day. The work that the flooring company did was first class.”

Polite and patient

We received praise from a customer in Tupton. “I would like to pass a compliment to your staff for the work that was carried out at my property this morning. The workman was very polite, and patient and I wished he was my grandson. I have never met such a lovely young man.”

Above and beyond

We received praise from a customer in Dronfield. “I would like to pass on my compliments to the operative for his “brilliant” effort today and the work he carried out at my property.”

“He listened to me and was extremely thoughtful, he did not give up until he found the source of the problem and rectified it. He went above and beyond to help, and I cannot praise him enough.”

Polite and friendly

A customer in Mickley called to give compliments to two of our staff. She praised one operative for being “very polite and friendly. I appreciated he wore a mask, used sanitiser and arranged for an urgent call back the following morning.”

The customer also wanted to give a compliment to the member of staff who attended to replace the shower. “For all the jobs he has attended, I never know he has been as he always clears any mess made and always does a great job.”

Speedy response

A customer in Mickley called to give a compliment to a member of our Contact Centre. “Following a call out for a heavy leak from my shower, she called promptly the following morning and quickly arranged for the shower to be replaced. I am extremely grateful to her and the speedy response.”

Excellent job

A customer in Holmesfield thanked us for work to their kitchen. “Every work person who attended worked hard and did an excellent job; I could not be more pleased. Thank you.”

Kindness and support

Our Regeneration team was praised for their support of a customer in Tupton. “Absolutely excellent, thank you for your kindness, advice and support throughout.”


Get in touch

Complete our online form

Call 01246 217670

Email us contactus@
rykneldhomes.org.uk

Write to us Rykneld Homes Ltd, Pioneer House, Mill Lane, Wingerworth, Chesterfield
S42 6NG

Twitter @Rykneld_Homes

Facebook @RykneldHomes

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