Thanks to everyone who has taken the time to give us feedback on the services we provide. Your comments help shape our future service delivery. Here are some of your comments from the past few months:
Thank you very much
"Please may I say thank you very much to all the Rykneld staff who have been involved in me eventually moving into my new home. It has been an exhausting and difficult time, downsizing and eventually moving to my bungalow, but I did the right thing and now feel the benefits! So many Rykneld staff have been so helpful with my queries and anxieties, from gas service fitters to electricians to grab handle installers. All very helpful. Thank you, all of you, for helping me."
"Rykneld has surpassed my expectations. The gas operative was superb, very efficient, he was on time and made the whole process easy and effortless and this is very much appreciated."
Prompt and polite
"For this repair and all previous repairs, the tradesmen have always been prompt, polite and respectful and have answered any questions put to them about the repair in an honest manner. They are always here within a reasonable time after we reported an issue and really do just get on with the job in hand. I have only heard positive comments from them about Rykneld which is refreshing in these times and shows the company is people centred. Thank you."
Put me at ease
"I have always been satisfied with the way I have been treated by both workmen and the way I've been spoken to when reporting any repair, being an old lady, the staff do their best to put me at ease. Thank you"
Never had any problems
"Just keep going on the way you are going. I have never had any problems with Rykneld. I have even told friends of mine how good you are with me. I would do anything I could do to help you."
"I could not be more satisfied when I rang up to report thsi fault. They arranged for the plumber first thing in the morning. He arrived at 8am. An exceptional worker. Soon sorted the problem. Thanks for your quick action regarding this repair."
Nothing but brilliant
"The lady who came about the wrist alarm was brilliant at explaining how the alarm worked and made me feel very reassured. I was very grateful for this. Whenever I have spoken to anyone at Rykneld Homes, they have been nothing but brilliant with me."
No cause for complaint
"As always, on the very occasional times I have required a repair, your staff (both on the phone and the workmen attending) give me no cause for complaint. They are always personable, helpful, and tidy. Explaining the problem and doing a great job explaining. Thank you."
"The workman was extremely efficient, and the job was done to a high standard, even though it was considerably more difficult than expected. He was clean, smart and very polite. His standard of work was exemplary."