How does Choice move work?
  • All vacancies are advertised on at least a weekly 'cycle', opening every Tuesday at midnight and closing at midnight the following Tuesday
  • Advertisements will be posted on the Choice Move website
  • Applicants who are registered with the scheme are invited to 'bid' (an expression of interest - there is no payment to be made) to be considered for the properties they are eligible for
  • Bidding can be done on the website, using the automated telephone service or by text message
  • Up to six bids can be made per cycle
  • When the bidding period has closed, bids are ranked in order of eligibility according to the criteria stated in the advert details for that home
  • Feedback - results of the bidding round are advertised to allow applicants to make informed choices for future bids.
What documents do I need to support my application?

Along with your completed application form, you have to provide the following:

  • Proof of identity for all household members e.g. passports or birth certificates
  • Proof of current address for all household members over 16 e.g. recent utility bill
  • Birth Certificates or Child Benefit letter for children under 16
  • Evidence of income
  • Evidence of your right to reside in the UK if you are not a British citizen e.g. passport and other relevant Home Office documentation

 

The following documents may also be required (dependent on circumstances) in order to process your application:

  • Tenancy Agreement (if currently renting)
  • Previous address (if you have moved in the past six months)
  • Bank statements for all accounts held (if not receiving income related benefits)
  • Evidence of indefinite leave to remain (if from outside the EU)
  • Evidence of any owned property (currently owned or within previous five years).
How long will it take and how will I know if I have been accepted onto the housing register?

We aim to process applications as soon as possible in order of the date the information was received.  You will receive a letter confirming if you have been accepted onto the Housing Register.  It will also tell you the band you have been placed in, the date your application was registered and the size of property you are eligible for. 

Will all properties be offered to Band 1 first?

Yes. When a customer bids for a property it creates a shortlist of interested parties. The shortlist is calculated in band order (Band 1 to 4) and then in waiting time within each band.

What do I do if my circumstances change?

It is very important that you tell us of any changes in your circumstances so that we can amend your application.

We will tell you if this results in your application moving to a different band.  If you move up to a higher band, the date used will be the date you moved into that band.  If you move down to a lower band, the date used will be the date that applied when you were previously in that band or any earlier date when you were in a higher band.

What if someone in my household has a medical condition?

If someone in your household has a medical condition, you will be asked to provide details, which may then be considered by an Allocations Officer who will put forward a recommendation.

You can continue to choose which homes to express an interest in or bid on, but must be mindful of the recommendation and only bid on suitable properties, such as a ground floor flat or bungalow, if stairs would be a problem.

You may be asked to complete a Medical Needs Assessment Form.

How do I place a bid and how do I withdraw if I change my mind?

You can express your interest or bid on a maximum of six homes in each property cycle (each cycle lasts for seven days from midnight on Tuesday to midnight the following Tuesday).  You can bid in the following ways:


Queue positions are not given during an advertising cycle as positions are likely to change throughout the week as other applicants bid on the property.

Ho do you decide who is offered a home and how will I know If I am successful?

Once the closing date for bids has passed, a shortlist of interested applicants is drawn up.  The shortlist is in order of eligibility according to the criteria stated in the advert details for that home.

The applicant at the top of the list will normally be offered the home.  If you have not been contacted with 7-10 working days of the bidding cycle closing, you should assume your bid has been unsuccessful.  Please try again in the next bidding cycle.

What if I become homeless?

If you are threatened with becoming homeless, for example, a family member/friend has asked you to leave their home or you have been served a notice to terminate your tenancy, please contact North East Derbyshire District Council's Housing Options Team on 01246 231111.  They will be able to assist you with homeless prevention and housing advice.

The Housing Options Team will work with you becoming homeless and will discuss your housing options with you.  If this is unsuccessful you may be offered temporary housing.  You may still express an interest or bid on homes through Choice Move, providing your application has been accepted on the Housing Register.

If you are in need of emergency housing - you are homeless tonight or will become homeless in the next 28 days, call the Housing Options Team on 01246 231111 during office hours.  For emergency out of hours, contact the Call Derbyshire Out of Hours Team on 01773 728222.

Contact North East Derbyshire District Council's Housing Options Team

How do I request a review of a decision?

If you are unhappy with any decisions that Rykneld Homes has made, you can request a review in the first instances, decisions may be for example:

  • You are not eligible to join the Housing Register
  • You are not eligible for an offer
  • Your application has been cancelled other than at your own request
  • You think that you may have been given the wrong banding or priority date


To request a review you must do so within 21 days of the date you are notified of the decision and the reason for it.  You may provide additional information in writing that you wish to be taken into account when the review is carried out.  You will normally be advised of the outcome of the review within 28 working days.  If you are still unhappy with the decision, you have the right to appeal; again this must be done within 21 days of the date that you are notified of the review decision.

You MUST keep us informed of any changes in your circumstances.

All changes in your circumstances must be reported to us as these changes could affect your registration details, including your banding.

Always keep us informed if you change your contact details.

When one of our Allocations Officers or Housing Officers comes to offer you a property, they will always make their initial contact by telephone, if you have provided a telephone contact number.

If you change this number, for example, you get a new mobile phone and don't let us know the new number; you run the risk of us not being able to contact you straight away.

If contact cannot be made with you either by telephone or post, you will be bypassed for the property.

You CAN bid on any property so long as you are eligible for that property.

For example:

If you are registered and awarded a Band 3 priority and you have been in this band for three years, you will be more successful in your bidding than someone who joined Band 3 after you.

Top Tips - Keep us informed

You MUST keep us informed of any changes in your circumstances.

All changes in your circumstances must be reported to us as these changes could affect your registration details, including your banding.

Always keep us informed if you change your contact details.

When one of our Allocations Officers or Housing Officers comes to offer you a property, they will always make their initial contact by telephone, if you have provided a telephone contact number.

If you change this number, for example, you get a new mobile phone and don't let us know the new number; you run the risk of us not being able to contact you straight away.

If contact cannot be made with you either by telephone or post, you will be bypassed for the property.

Top Tips - You can bid on a property regardless of banding

You CAN bid on any property so long as you are eligible for that property.

Top Tips - Be patient

For example:

If you are registered and awarded a Band 3 priority and you have been in this band for three years, you will be more successful in your bidding than someone who joined Band 3 after you.

Housing Application Form

PDF | 1871Kb

CBL Allocations Policy March 2022A

PDF | 1536Kb

Medical Needs Form

PDF | 180Kb