Something as simple as your pilot light going out could mean a wait without hot water or heating until we can get an operative to you.

Follow the step by step guide before you call the Contact Centre to report your repair and you may save yourself some time! We also have some video guides on our YouTube channel.

Use a SureStop Switch

Isolate your water supply using a SureStop Switch

Change a Drayton Digistat Thermostat Battery

Watch our How to.. video where an electrician shows you how

Isolate a water supply

Find out how to isolate your water supply using an isolation valve

Isolate a radiator

Watch this video to find out how to isolate a radiator

Re-pressurise a Worcester Greenstar 30i

Watch a Gas Plumber show you how to repressurise a boiler