We are keen to let you know about the work we will be doing to achieve our vision to be the best housing provider for our communities and how you can help us to achieve our targets by allowing access to carry out essential servicing and repairs. This is detailed in our Business Plan but here is a summary of our key priorities over the next four years.
We will work to identify and develop proposals to build or acquire 400 homes in the next four years, working with Homes England to secure external funding. We will also collaborate with North East Derbyshire District Council’s Planning Team to identify local sites with development potential.
To keep customers’ homes free from damp and mould, our Damp Team will provide specialist advice and preventive measures. We plan to implement new repairs targets to improve our service offer to customers and ensure all the compliance services continue to meet statutory and the new Safety and Quality Consumer Standard.
Along with our plans to build and acquire new homes, we are also committed to investing in and improving our current homes. One of the ways we will do this is through the successful delivery of the Social Housing Decarbonisation Fund (SHDF) programme by spring 2025. We have also prioritised the following:
- Develop proposals to improve Energy Performance Certificate rating to C for lets from 2030
- Trial the installation of air source heat pumps in existing homes
- Develop proposals for the installation of Electric Vehicle (EV) charging points
- Implement the use of air quality and moisture level monitoring equipment to support customers and improve property data
- Deliver approximately £44m of capital improvements over the next four years
- Complete the current cycle of rolling 5-year Stock Condition Surveys in 2027 to ensure data supports investment to keep homes well maintained and safe.
We aim to continue to provide excellent customer involvement activities and engagement opportunities, meeting the new Consumer Standards including the Tenant Satisfaction Measures.
To allow all customers to get the most out of their tenancy, we will continue to improve the way we tailor services to meet customers’ diverse needs, especially those requiring reasonable adjustments.
To meet local housing need we will evaluate options to work with specialist housing providers and develop a new team to work on complex cases. We will also strengthen pre-allocation verification to ensure properties let meet customers’ long term housing needs. To make it easier to join the housing register we will improve our digital offer by implementing an online housing application and work with the Council to review and consult customers on the Allocations Policy.
We know that our customers are facing growing financial pressures so we offer financial inclusion support to those struggling to keep up with rent payments and arrears prevention through pre-court interventions and guidance.
Anti Social Behaviour can have a real impact on the community so we plan to implement easy access digital noise reporting via The Noise App as well as exploring solutions to reduce neighbour disputes.
We are proud of our dedicated and knowledgeable workforce and will support them to progress their career through development and training opportunities for all employees, including upskilling through professional qualifications and support. We also aim to support local people into employment through the consideration of all vacancies as potential apprenticeships.