The Government's ‘Make Things Right’ campaign aims to ensure more social housing residents who need support know how to make a complaint. It is based on the idea that everyone deserves a home that is safe, secure and well maintained, and anything less is unacceptable.
If you’re unhappy with the service received from Rykneld Homes in relation to a repair you have reported, or if an issue has been reported and hasn't been fixed, you should make a complaint to us first.
Please be assured that you will not be penalised for making a complaint and it will not affect your tenancy.
There are two stages to our complaints procedure. Stage one complaints are dealt with by our Complaints Manager and we will normally respond to you within 10 working days.
If you do not think the outcome to your complaint is justified, you can escalate your complaint to stage two. Stage two complaints are investigated by a Head of Service and we will normally respond to you within 20 working days.
If you remain dissatisfied following the stage two response, you can request an independent review from the Housing Ombudsman.
Dealing with housing problems can be stressful. If you or a member of your family want to talk to someone, you can contact NHS mental health services. Alternatively, you can speak to a mental health charity.