Tenant Satisfaction Measures Results

Your views and comments about the housing services we deliver for you are really important.

Your feedback helps us to identify what we are doing well and where we need to make improvements.

To the question:

Taking everything into account, how satisfied or dissatisfied are you with the service provided by Rykneld Homes?

84.4% of customers reported they were satisfied / very satisfied

• Satisfaction with the overall repairs service - 85.4%
• Satisfaction with the time taken to complete their most recent repair - 84.6%
• Satisfaction that their home is well maintained - 80.1%
• Satisfaction that their home is safe - 84.8%
• Satisfaction that Rykneld Homes listens to your views and acts on them - 74%
• Satisfaction that Rykneld Homes keeps you informed about the issues that matter to you - 80.1%
• Satisfaction that Rykneld Homes treats you fairly and with respect - 87.5%
• Satisfaction with Rykneld Homes' approach to complaints handling - 43.7%
• Satisfaction that Rykneld Homes keeps communal areas clean and well maintained - 74.3%
• Satisfaction that Rykneld Homes makes a positive contribution to neighbourhoods - 71.3%
• Satisfaction with Rykneld Homes' approach to handling Anti-Social Behaviour - 64.9%

Please contact us to see the TSM Full Results 2024/25 for full management information measures and perception measure responses.