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Tenant Satisfaction Measures (TSM) - Perception Survey 2024/25

TP01 - Proportion of respondents who report that they are satisfied with the overall service from their landlord

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 84.8%

National Average 2023/24 = 71.3%

NEDDC/Rykneld Homes 2024/25 = 84.4%

TP02 - Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 89.2%

National Average 2023/24 = 72.3%

NEDDC/Rykneld Homes 2024/25 = 85.4%

 

TP03 - Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 88.2%

National Average 2023/24 = 67.4%

NEDDC/Rykneld Homes 2024/25 = 84.6%

TP04 - Proportion of respondents who report that they are satisfied that their home is well maintained

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 80.6%

National Average 2023/24 = 70.8%

NEDDC/Rykneld Homes 2024/25 = 80.1%

TP05 - Proportion of respondents who report that they are satisfied that their home is safe

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 89.2%

National Average 2023/24 = 72.3%

NEDDC/Rykneld Homes 2024/25 = 85.4%

TP06 - Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 71.1%

National Average 2023/24 = 60.4%

NEDDC/Rykneld Homes 2024/25 = 74%

TP07 - Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 75.6%

National Average 2023/24 = 70.3%

NEDDC/Rykneld Homes 2024/25 = 80.1%

TP08 - Proportion of respondents who report that they agree their landlord treats them fairly and with respect

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 85.8%

National Average 2023/24 = 76.8%

NEDDC/Rykneld Homes 2024/25 = 87.5%

TP09 - Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 43.1%

National Average 2023/24 = 34.5%

NEDDC/Rykneld Homes 2024/25 = 43.7%

TP10 - Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 72.9%

National Average 2023/24 = 65.1%

NEDDC/Rykneld Homes 2024/25 = 74.3%

TP11 - Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 68.5%

National Average 2023/24 = 63.1%

NEDDC/Rykneld Homes 2024/25 = 71.3%

TP12 - Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2023/24 = 55.1%

National Average 2023/24 = 57.8%

NEDDC/Rykneld Homes 2024/25 = 64.9%

TSM Management Information Performance Indicators

Proportion of homes for which all required gas safety checks have been carried out.

NEDDC/RHL 2023/24 - 99.9%

National Average 2023/24 - 99.9%

NEDDC/RHL 2024/25 - 100%

Proportion of homes for which all required fire risk assessments have been carried out

NEDDC/RHL 2023/24 - 99.2%

National Average 2023/24 - 100%

NEDDC/RHL 2024/25 - 100%

Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out

NEDDC/RHL 2023/24 - 100%

National Average 2023/24 - 100%

NEDDC/RHL 2024/25 - 100%

Proportion of homes for which all required legionella risk assessments have been carried out

NEDDC/RHL 2023/24 - 100%

National Average 2023/24 - 100%

NEDDC/RHL 2024/25 - 100%

Proportion of homes for which all required communal passenger lift safety checks have been carried out

NEDDC/RHL 2023/24 - 100%

National Average 2023/24 - 100%

NEDDC/RHL 2024/25 - 100%

% of Emergency Repairs completed within target timescale

NEDDC/RHL 2023/24 - 98.1%

National Average 2023/24 - 95.3%

NEDDC/RHL 2024/25 - 99.2%

% of Non- Emergency Repairs completed within target timescale

NEDDC/RHL 2023/24 - 98.2%

National Average 2023/24 - 81.3%

NEDDC/RHL 2024/25 - 97.4%

Proportion of homes that do not meet the Decent Homes Standard

NEDDC/RHL 2023/24 - 8.7%

National Average 2023/24 - 0.5%

NEDDC/RHL 2024/25 - 5.3%

Number of: Anti-social behaviour cases, opened per 1,000 homes

NEDDC/RHL 2023/24 - 8.9

National Average 2023/24 - 35.5

NEDDC/RHL 2024/25 - 53.7

Anti-social behaviour cases that involve hate incidents per 1,000 homes

NEDDC/RHL 2023/24 - 0.1

National Average 2023/24 - 0.6

NEDDC/RHL 2024/25 - 0.5

Number of: Stage one complaints received per 1,000 homes

NEDDC/RHL 2023/24 - 7.0

National Average 2023/24 - 42.5

NEDDC/RHL 2024/25 - 11.5

Number of: Stage Two complaints received per 1,000 homes

NEDDC/RHL 2023/24 - 1.0

National Average 2023/24 - 5.7

NEDDC/RHL 2024/25 - 3.4

Proportion of: Stage 1 complaints responded to within Housing Ombudsman’s Complaint Handling Code timescales

NEDDC/RHL 2023/24 - 100%

National Average 2023/24 - 82.3%

NEDDC/RHL 2024/25 - 100%

Proportion of Stage 2 complaints responded to within Housing Ombudsman’s Complaint Handling Code timescales

NEDDC/RHL 2023/24 - 90.9%

National Average 2023/24 - 83.6%

NEDDC/RHL 2024/25 - 92.3%