Please do not use this form to report emergency repairs. This form does not transfer to the out of hours service in the evening, weekends or Bank Holidays and therefore submissions will not be picked up until the next working day. Our normal office hours are Monday - Friday 8am - 4pm.
If you have an urgent or emergency repair, please call our Freephone repairs line on 08000 121 621.
Working in Your Home
We want our customers and staff to stay as safe as possible during the on-going Covid pandemic. All repair works carried out in your home will follow Covid-secure guidelines.
That means we will:
- Ask if the customer, or anyone in the household has any symptoms
- Let the customer know that the operative will ring before arriving so that the customer is able to open the door
- Ask the customer if they can go into a different room and maintain social distancing throughout the visit
- Ask if the customer is able to wear a mask whilst our staff are in the property.
We appreciate your co-operation with our guidelines. If you have any concerns please contact us.
