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Rykneld Homes
What you need to know

What you need to know

Frequently Asked Questions...

How does Choice Move Work?

What documents do I need to support my application?

How long will it take and will I know if I have been accepted onto the housing register?

Will all properties be offered to band 1 first?

What do I do if my circumstances change?

What if someone in my household has a medical condition?

How do I place a bid and how do I withdraw if I change my mind?

How do you decide who is offered a home and how will I know if I have been successful?

What if I become homeless?

How do I request a review of a decision?

 

Top Tips...

Keep us informed

You can bid on a property regardless of banding

Be patient...

Always get a receipt for any documentation you provide to support your housing application

 

Answers


 

How does Choice Move Work?

  • All vacancies are advertised on at least a weekly 'cycle', opening every Tuesday at midnight and closing at midnight the following Tuesday.
  • Advertisements will be posted on the Choice Move website and in the property newsletter.  The property newsletters will be available at contact points throughout the district.
  • Applicants who are registered with the scheme are invited to 'bid' (an expression of interest - there is no payment to be made) to be considered for the properties they are eligible for.
  • Bidding can be done on the website, using the automated telephone service, by text message or in person.
  • Up to six bids can be made per cycle.
  • When the bidding period has closed, bids are ranked in order of eligibility according to the criteria stated in the advert details for that home.
  • Feedback - results of the bidding round are advertised to allow applicants to make informed choices for future bids.

 


 

What documents do I need to support my application?

Along with your completed application form, you will need to provide the following:

  • Proof of identity for all household members e.g. passports or birth certificates
  • Proof of current address e.g. recent utility bill
  • Evidence of your right to reside in the UK if you are not a British citizen e.g. passport and other relevant Home Office documentation


The following documents will also be required in order to process your application:

  • Full Birth Certificate
  • Medical card
  • Marriage Certificate
  • Driving license
  • Passport
  • Benefits letter
  • Completed Income and Expenditure form
  • Proof of income e.g. payslip, proof of benefit, proof of pension, etc
  • Proof of any bank accounts, savings and other investments
  • Letter from the Home Office confirming that you have recourse to public funds
  • Proof of residence in the last five years e.g. bank statement, Council Tax bill, utility bill, electoral register document, landline telephone bill, letter from your GP/hospital, etc
  • Proof of Child Benefit
  • Proof of Working Tax Credit or Child Tax Credit
  • Letter from children's school for any child that is not your own to confirm that you are the legal guardian
  • Proof of tenancy

 


 

How long will it take and will I know if I have been accepted onto the housing register?

If we have all the required documents and information (see the above list) on submission, we hope to make a decision within 14 days from the date of receiving your application.  You will receive a letter confirming that you have been accepted onto the Housing Register.  It will also tell you the band you have been placed in, the date your application was registered and the size of property you are eligible for. 

 


 

Will all properties be offered to band 1 first?

Yes. When a customer bids for a property it creates a shortlist of interested parties. The shortlist is calculated in band order (Band 1 to 4) and then in waiting time within each band.

 


 

What do I do if my circumstances change?

It is very important that you tell us of any changes in your circumstances so that we can amend your application.  We will tell you if this results in your application moving to a different band.  If you move up to a higher band, the date used will be the date you moved into that band.  If you move down to a lower band, the date used will be the date that applied when you were previously in that band or any earlier date when you were in a higher band.

 


 

What if someone in my household has a medical condition?

If someone in your household has a medical condition, you will be asked to provide details, which may then be considered by an Allocations Officer or Rykneld Homes Occupational Therapist, who will put forward a recommendation.  You can continue to choose which homes to express an interest in or bid on, but must be mindful of the recommendation and only bid on suitable properties, such as a ground floor flat or bungalow, if stairs would be a problem.

You may be asked to complete a Medical Needs Assessment Form.

 


 

How do I place a bid and how do I withdraw if I change my mind?

You can express your interest or bid on a maximum of six homes in each property cycle (each cycle lasts for seven days from midnight on Tuesday to midnight the following Tuesday).  You can bid in the following ways:


When placing a bid, you will be told where you are in the queue.  This position is likely to change due to other people bidding for the same property.  Using this format, you may choose to withdraw your bid and place a bid on a different home where you are higher placed in the queue.  You can withdraw your bid at any time during the property cycle.  For more information, contact the Choice Move team.

 


 

How do you decide who is offered a home and how will I know if I have been successful?

Once the closing date for bids has passed, a shortlist of interested applicants is drawn up.  The shortlist is in order of eligibility according to the criteria stated in the advert details for that home.  The applicant at the top of the list will normally be offered the home.  If you have not been contacted with 7-10 working days of the bidding cycle closing, you should assume your bid has been unsuccessful.  Please try again in the next bidding cycle.


 

What if I become homeless?

If you are threatened with becoming homeless, for example, a family member/friend has asked you to leave their home or you have been served a notice to terminate your tenancy, please contact North East Derbyshire District Council's Housing Options Team on 01246 231111.  They will be able to assist you with homeless prevention and housing advice.

The Housing Options Team will work with you becoming homeless and will discuss your housing options with you.  If this is unsuccessful you may be offered temporary housing.  You may still express an interest or bid on homes through Choice Move, providing your application has been accepted on the Housing Register.

If you are in need of emergency housing - you are homeless tonight or will become homeless in the next 28 days, call the Housing Options Team on 01246 231111 during office hours.  For emergency out of hours, contact the Call Derbyshire Out of Hours Team on 01773 728222.


 

How do I request a review of a decision?

If you are unhappy with any decisions that Rykneld Homes has made, you can request a review in the first instances, decisions may be for example:

  • You are not eligible to join the Housing Register
  • You are not eligible for an offer
  • Your application has been cancelled other than at your own request
  • You think that you may have been given the wrong banding or priority date


To request a review you must do so within 21 days of the date you are notified of the decision and the reason for it.  You may provide additional information in writing that you wish to be taken into account when the review is carried out.  You will normally be advised of the outcome of the review within 28 working days.  If you are still unhappy with the decision, you have the right to appeal; again this must be done within 21 days of the date that you are notified of the review decision.


 

Top Tip - Keep us informed

You MUST keep us informed of any changes in your circumstances.

All changes in your circumstances must be reported to us as these changes could affect your registration details, including your banding.

Always keep us informed if you change your contact details.

When one of our Allocations Officers or Housing and Support Officers comes to offer you a property, they will always make their initial contact by telephone, if you have provided a telephone contact number.

If you change this number, for example, you get a new mobile phone and don't let us know the new number; you run the risk of us not being able to contact you straight away.

If contact cannot be made with you either by telephone or post, you will be bypassed for the property.


 

Top Tip - You can bid on a property you are eligible for

You CAN bid on any property so long as your are eligible for that property.


Top Tip - Be patient...

Be patient... the more waiting time you accrue the more successful you will be with your bids.

For example:

If you are registered and awarded a Band 3 priority and you have been in this band for three years, you will be more successful in your bidding than someone who joined Band 3 after you.


 

Top Tip - Always get a receipt for any documentation you provide to support your housing application

Always get a receipt for any documents you provide to support your housing application and any bids you place.

If you provide any documents in support of your housing application, please ask the member of staff to issue you with a receipt for what you have provided and where you provided it.

This is even more important when you leave original documents with us to photocopy.

Please ensure that if you send original documents in the post to us, that you send them by Special or Recorded Delivery.

We cannot be held responsible for documents lost in the post to us.