To keep your appliance working efficiently, please ensure you:
  • Have the flue swept at least twice a year - we will sweep the flue once as part of the annual service
  • Check the throat plate and any flueways regularly and clean them at least once a week
  • Only burn recommended fuel
  • Do not block or obstruct air vents
  • Keep the fire door(s) closed
  • Use a fireguard when children or infirm people are about.


Please contact our Planned and Responsive Repairs Team if you:

  • Are unclear on any aspect of these guidance notes
  • Are unclear on how to use the appliance
  • Would like a demonstration on it's use.

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