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Covid-19 Community Updates from Derbyshire County Council

DATE PUBLISHED: 10 November 2020

Derbyshire County Council have provided us with some information to support people throughout North East Derbyshire during the coronavirus pandemic.

Food Banks

Clay Cross Food Bank (voucher required from referrer)
Community of Christ Church, Thanet Street, Clay Cross.
Operating only as a delivery service.
Phone: 07899878398 (All enquiries)
Email: info@claycross.foodbank.org.uk
Please use email address where possible not phone number

Living Hope Food Bank
Holmewood Abundant Life Christian Centre, Tibshelf Road, Holmewood
Open Wednesdays 12noon – 1.30pm
They offer a 24/7 emergency service.
Lead contact: Tokkie Haywood
Phone: 07940845805
Email: tokkie@uwclub.net

Mickley Infant School
Offering food to the community.
Collection from outside of the school.

Morton Food Hub
2 Main Road, Morton, Alfreton DE55 6GT
Open Monday, Wednesday and Friday 10am – 12noon
Food parcel collection by prior arrangement – please don’t just turn up.
Referrals accepted by other organisations.
Phone: 01773874324 – Only during food bank opening hours

New Hope Food Bank (Referral from agency)
Norwood Industrial Estate, 3, Rotherham Close, Killamarsh.
Area’s covered: Creswell, Clowne, Dronfield, Eckington, Killamarsh & Renishaw.
Phone: 07939950713 (All enquiries)
Email: michelle@newhopefoodbank.org.uk 

Trussell Trust
Email: enquiries@trusselltrust.org

Rural Action Derbyshire
Phone: 01629 592970
They have an alphabetical list of all food banks

Free School Meals

Universal Infant Free School Meals (UIFSM)

In 2014 the UIFSM policy was introduced. All children in reception, year 1 and year 2 were entitled to a free meal regardless of personal circumstances. This is subject to change with government policy but has been confirmed for the academic year 2019 to 2020. To get your free meal please ask at your child's school.

Free school meal entitlement

All children aged 3 to 18 at Derbyshire nurseries or schools can get a free meal if they qualify.

Qualifying criteria:

  • Universal Credit, provided they have an annual net earned income not exceeding £7,400 (£616.67 per month)
  • Income Support
  • Income-based Jobseekers Allowance
  • Income-related Employment and Support Allowance
  • support under Part 6 of the Immigration and Asylum Act 1999
  • the guarantee element of State Pension Credit
  • Child Tax Credit (provided you’re not also entitled to Working Tax Credit and have an annual gross income of no more than £16,190) as assessed by HMRC
  • Working Tax Credit run-on (paid for 4 weeks after you stop qualifying for Working Tax Credit)


Universal Credit has begun to be rolled out in Derbyshire and will affect all areas of Derbyshire by the end of 2022.

Most families will not be affected by the new criteria. Families who are currently claiming free school meals, but fail to meet the new criteria, will continue to receive free school meals until the end of the Universal Credit rollout period, even if they continue to appear as no longer eligible on future reports. The rollout period is currently scheduled to end in March 2022.

Once Universal Credit is fully rolled out, pupils will keep their free school meal entitlement until the end of their current phase of education, that is, primary or secondary. 

Read more about free school meals guidance for schools and local authorities.

Young people age 16 to 18 who receive the benefits or tax credits in their own right are also entitled to receive free school meals.

Even if you meet any or all of the criteria, families will not be eligible if they are claiming Working Tax Credit.

Applying for free school meals

You can sign up for free school meals at any time of year.

You or your partner can claim for your children, as long as you live at the same address.

You do not have to fill in a separate form for each child, even if they go to different schools. Just name the child and which school they go to.

If another of your children starts school and one of your children already has free school meals, we can add them to the application you already have. Just call the free school meals team tel: 01629 536400 or 01629 36481.

Apply for free school meals

If your circumstances change or you stop getting some benefits, you must contact us, tel: 01629 536481.

Money and Finance

Citizens Advice
At Citizens Advice North East Derbyshire, we give free, independent, confidential and impartial advice on a wide range of subjects which includes benefits, debt, housing, employment, consumer, legal, relationships, and immigration.  We are continuing to offer a service during lockdown via telephone and webchat. Phone: 0300 456 8427 Our lines are open Monday-Friday 10am-2pm.

Derbyshire Law Centre
Due to recent Government guidelines, we have closed our office until further notice.  However, we continue to provide free legal advice by telephone and email.  We are also representing tenants at County Court by telephone but please contact us first. If you require advice, please contact us by:
Phone: 01246 550674 / 0800 707 6990
Text: 07781 482 826
Emails: dlc@derbyshirelawcentre.org.uk
Telephone for deaf people: 18001 01246 550 674

Release is open for telephone help and support during the crisis with finances, budgeting and more.
Email: info@releaseonline.org.uk
Phone: 01773 306289 Text: 07932088331

Derbyshire Discretionary Fund
The Derbyshire Discretionary Fund (DDF) can provide grants or emergency cash payments if you are in urgent need of financial help following a crisis or disaster.
Phone number : 01629 533399

Department for Work & Pensions
This website gives the most up to date government information for benefits, Universal Credit etc.

Benefits during the Coronavirus
This link has the most up to date information for benefits, Universal Credits etc. The Information is updated daily.

Support for deaf claimants accessing Universal Credit
The Good Things Foundation have let us know about a resource recently launched by gov.uk to help provide support to deaf Universal Credit claimants.
People can access British Sign Language interpreters as part of a free video relay service - SignVideo Live - through their tablet, smartphone, computer or laptop, and use the service to make a new Universal Credit claim or manage an existing claim.


Money Advice Service
The Money Advice Service gives guidance and help with how to manage your money better.

Step change
Contact the UK’s leading debt charity to get expert debt advice and fee-free debt management to help you tackle your debts. Step Change Debt Charity.

Covid-19 Cyber and Fraud Information Sheet
This advice has been collated by EMSOU and is intended for wider distribution within the East Midlands Region to raise awareness among businesses and the public. Advice and information is changing daily as we navigate our way through the COVID-19 pandemic, so please ensure you only take information from reputable sources.

Action Fraud - National Fraud & Cyber Crime Reporting Centre
Tel: 0300 123 2040
Criminals are exploiting the COVID-19 pandemic to try and get their hands on your money and personal information.  To date, Action Fraud has received reports from 2,378 victims of Coronavirus-related scams, with the total losses reaching over £7 million.

How you can protect yourself from Coronavirus-related scams:

There are some simple steps you can take that will protect you from the most common Coronavirus-related scams. Here’s what need to do:

  1. Watch out for scam messages - Your bank, or other official organisations, won’t ask you to share personal information over email or text. If you receive an email you’re not quite sure about, forward it to the Suspicious Email Reporting Service (SERS): report@phishing.gov.uk
  2. Shopping online - If you're making a purchase from a company or person you don't know and trust, carry out some research first, for example, by checking to see if others have used the site and what their experience was. If you decide to go ahead with the purchase, use a credit card if you have one, other payment providers may not provide the same protection.
  3. Unsolicited calls and browser pop-ups offering tech support - Never install any software, or grant remote access to your computer, as a result of a cold call. Remember, legitimate organisations would never contact you out of the blue to ask for financial details such as your PIN or full banking password.


NHS Test and Trace scams:

The NHS Test and Trace service plays an important role in the fight against coronavirus and it’s vital the public have confidence and trust in the service. However, we understand the concerns people have about the opportunity for criminals to commit scams.

What you need to know:

Contact tracers will only call you from the number 0300 013 5000. Anyone who does not wish to talk over the phone can request the NHS Test and Trace service to send an email or text instead, inviting them to log into the web-based service.

All text or emails sent by NHS Test and Trace will ask people to sign into the contact tracing website and will provide you with a unique reference number. We would advise people to type the web address https://contact-tracing.phe.gov.uk directly into their browser, followed by the unique reference number given to you, rather than clicking on any link provided in the message.

The NHS Test and Trace service will never:

  • ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else.


Digital MOT

As we are all spending more time online, it is more important than ever that we do everything we can to stay safe online.
By answering a few simple questions, you can find out the most important steps you can take to protect your devices and avoid being a victim of cybercrime.

Welfare Benefits

Thousands of people in Derbyshire are missing out on benefits that are theirs by right. Sometimes the system doesn't make it easy for you to understand the rules about benefits or how to claim the benefits you are entitled to.

We can help with advice and can take on any representation that you may need.

  • We deal with welfare benefits and tax credits, sometimes referred to as social security.
  • We can give advice over the phone about which benefits to claim and how to claim them.
  • We can send out claim forms and advise on how to challenge decisions by the benefits authorities.
  • We can assist with benefits appeals, including representing Derbyshire claimants at tribunal hearings.


If you disagree with a benefits decision you only have one month in which to challenge the decision, so you need to seek advice right away. If you need help filling in benefit claim forms, your local Citizens Advice Bureau can help.

Contact us

Email welfarebenefits@derbyshire.gov.uk or phone our benefits helpline, 11am-4.00pm, Monday, Tuesday, Thursday, Friday, on 01629 531535. If your call isn't answered right away, please leave a message and we'll call you back.

Additional information can be found on our website, visit www.derbyshire.gov.uk/welfarebenefits

Benefits Helpline – 01629 531535 or email welfarebenefits@derbyshire.gov.uk Monday, Tuesday, Thursday, Friday 11.00am – 4.00pm 

Warmer Derby & Derbyshire helpline is open

Our energy bills/cold homes phone line service is still running, albeit in a modified form. while home visits will be replaced by conference/video calls where appropriate, and/or postage of information leaflets & materials.

We’re conscious that incomes are being hit while energy bills may be going up as people stay home, and support is harder to access. We want to do all we can whilst not compromising health of clients and colleagues. Stay healthy & hope to hear from you soon.

The Warmer Derby & Derbyshire number is still available: 0800 677 1332.

Mental Health/Emotional Wellbeing/Staying Active

P4YP - Positive 4 Young People
Free 1-2-1 Phone Counselling KS3 and KS4
Wendy Majhen mobile 07909 117442
Email: w.majhen@p4yp.org.uk

The coronavirus (COVID19) outbreak is going to have an impact on everyone’s daily lives, as the government and the NHS take necessary steps to manage the outbreak, reduce transmission and treat those who need medical attention.  It may be difficult, but by following guidance on social distancing, or staying at home, you are helping to protect yourself, your family, the NHS and your community.

During this time, you may be bored, frustrated or lonely. You may also feel low, worried, anxious, or be concerned about your health or that of those close to you. Everyone reacts differently to events and changes in the way that we think, feel and behave vary between different people and over time. It’s important that you take care of your mind as well as your body and to get further support if you need it.

Dr Radha's five mental health tips for lockdown
Dr Radha Modgil from BBC Radio 1’s Life Hacks shares her top five tips on how to stay mentally and emotionally well during the coronavirus lockdown, all beginning with the letter C.

What support do they offer? Offering mental health support and can be contacted by telephone, letter, email and mini-com. There's also a face-to-face service, available at their local branches. They are open 24 hours a day, every day of the year.
Telephone: 116123

Healthwatch Derbyshire
In response to Covid-19 there is now a telephone support line for people looking to access health or care services.
Telephone—01773 880786 10am-3:30pm Mon– Fri
Email - enquiries@healthwatchderbsyhire.co.uk

We support people who are having difficulties with their mental health across the whole spectrum of mental illnesses. We do this by offering targeted goal -focused support, developing peer support and volunteer opportunities across Derbyshire, and also peer support groups where there is a need.
Telephone: 01773 734989

Derbyshire LGBT+
Specialist LGBT+ support for young people and their families across Derbyshire. Currently offering online support via youth groups, one to one support over the phone and email.
Telephone: 01332 207704

Men-Talk is all around the subject of improving men's mental health, raising awareness, removing the stigma and ultimately reducing male suicide. Men-Talk are continuing to offer mental health support to anyone who needs it. They are providing talks, listening, sharing and signposting online. 
Email: mentalkmeeting@gmail.com

Mental Health and Wellbeing Support for Children, Young People, Parents and Carers during Covid-19
We know that the closure of schools due to the Covid-19 pandemic has the potential to be an anxious and uncertain time for children, young people, parents and carers across Derby and Derbyshire. We are pleased to be able to offer services to support the whole family. You will find information attached. We would again be most grateful if you could support us in sharing this information.

NHS Derby and Derbyshire Clinical Commissioning Group
There are many resources available on the Joined up Care Derbyshire website: https://joinedupcarederbyshire.co.uk/ which brings together information from Health across Derby and Derbyshire. They would also like to highlight the new accessible information that has just become available which you can find on their website.

Every Mind Matters
Every Mind Matters is the new national platform for good mental health, from Public Health England. It aims to make it easier for everyone to look after their own wellbeing and improve their mental health, by providing a digital hub full of advice, tips and resources and a new online tool to help everyone create their own action plan.

Qwell is a free online Mental Health and Wellbeing resource for parents and carers of young people under the age of 18 that requires no formal referral, instead only requiring the user to set up an account on the website. 
Available 365 days of the year via mobile, tablet and desktop devices from 12 noon to 10pm Monday-Friday and 6pm-10pm at weekends.

An online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use.

Action for Children
We protect and support children and young people, provide practical and emotional care and support, ensure their voices are heard, and campaign to bring lasting improvements to their lives. Offering support around fostering, adoption and through resources.
Daily tips and tricks on how to boost your wellbeing/Feel Good Booklet.

Child line
Information and advice on managing anxiety, bullying, internet safety, staying safe and a place you can speak to trained councillors.
Telephone: 08001111
Online Chat: Available on their website

Winston’s WishSupports grieving children AND parents
Information, advice and guidance on supporting bereaved children and young people during the coronavirus (COVID-19) outbreak and our updated services and opening times.

The Mix
Essential support for under 25’s, including mental health, housing and relationships

Derbyshire Community Response Unit
Derbyshire County Council are coordinating a community response across the county to make sure vulnerable residents are supported through the coronavirus outbreak.
If you need help and have no friends or family you can call on, you can register to get help online or you can phone us on: 01629 535091. Our phone line opening hours are: Monday to Friday from 9am to 5pm Saturday from 9am to 1pm

Cruise Bereavement Care
Children, young people and grief
In these pages they have information on:

  • what you can do to help a child or young person who is grieving
  • how to understand the concept of loss in children and young people of different ages
  • how to recognise potential complicated grief. 

Many of our Cruse services across England, Wales and 

Suicide Bereavement UK specialise in the following: Suicide bereavement research; Providing consultancy on postvention (care of those bereaved by suicide); and Developing and delivering evidence-based suicide bereavement training
For more information contact: Dr Sharon McDonnell Tel: 01706 827 359 Email: sharon.mcdonnell@suicidebereavementuk.com Website: https://suicidebereavementuk.com

Domestic Abuse

If you are in immediate danger call the police 999

Silent Calls to the police (if you can’t speak) – 999 55

Derbyshire Domestic Abuse Support Line
Children, young people and families who are affected by domestic abuse or violence can get support, including refuge accommodation, by contacting the Derbyshire Domestic Abuse Support Line. Its available 24 hours per day, 7 days per week and offers a single point of contact to get the help you need.
Tel: 08000 198 668 and you'll get help from someone close by. You can also contact them by email: derbyshiredahelpline@theelmfoundation.org.uk
If you're deaf or hearing impaired, text: 07534 617252.
Mon – Fri 8.00am – 7.00pm specialist domestic abuse workers will take the call and refer into the Derbyshire Domestic Abuse Support Services. Overnight, weekends and bank holidays contact the helpline and the call will be taken by Call Derbyshire, who will respond and direct to the support services
Call 08000 198 668
Email derbyshiredahelpline@theelmfoundation.org.uk
Text 07534 617252 

The National Domestic Abuse Helpline
Provide guidance and support for potential victims, as well as those who are worried about friends and loved ones.
0808 2000 247 24 hours a day

Get in touch

Complete our online form

Call 01246 217670

Email us contactus@

Visit your local Area Office

Write to us Rykneld Homes Ltd, Pioneer House, Mill Lane, Wingerworth, Chesterfield
S42 6NG

Twitter @Rykneld_Homes

Facebook @RykneldHomes

Related Documents

Useful Links

Although the Link CVS office is currently closed, you can still contact them by email during our usual office hours 10:00am-4:00pm Monday to Friday. The email address: info@linkscvs.org.uk and will still be monitored as normal