Your views and comments about the housing services we deliver for you are really important.

Your feedback helps us to identify what we are doing well and where we need to make improvements.

The Tenant Satisfaction Survey was conducted in compliance with the Regulator for Social Housing's guidance regarding the survey methodology.

Tenant Satisfaction Measures (TSM) 2026

1. Taking everything into account, how satisfied or dissatisfied are you with the service provided by Rykneld Homes?

RESULTS

Satisfied (very and fairly satisfied)

NEDDC/Rykneld Homes 2025 = 84.4%

NEDDC/Rykneld Homes 2026 = 86.8%

2. How satisfied or dissatisfied are you with the overall repairs service from Rykneld Homes over the last 12 months?

RESULTS

Satisfied (very and fairly satisfied)

NEDDC/Rykneld Homes 2025 = 85.4%

NEDDC/Rykneld Homes 2026 = 88.6%

3. How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2025 = 84.6%

NEDDC/Rykneld Homes 2026 = 87.6%

4. How satisfied or dissatisfied are you that Rykneld Homes provides a home that is well maintained?

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2025 = 80.1%

NEDDC/Rykneld Homes 2026 = 82.2%

5. How satisfied or dissatisfied are you that Rykneld Homes provides a home that is safe?

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2025 = 84.8%

NEDDC/Rykneld Homes 2026 = 84.4%

6. How satisfied or dissatisfied are you that Rykneld Homes listens to your views and acts upon them?

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2025 = 74.0%

NEDDC/Rykneld Homes 2026 = 75.5%

7. How satisfied or dissatisfied are you that Rykneld Homes keeps you informed about things that matter to you?

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2025 = 80.1%

NEDDC/Rykneld Homes 2026 = 77.9%

8. To what extent do you agree or disagree with "Rykneld Homes treats me fairly and respect"?

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2025 = 87.5%

NEDDC/Rykneld Homes 2026 = 88.7%

9. How satisfied or dissatisfied are you with Rykneld Homes approach to complaints handling?

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2025 = 43.7%

NEDDC/Rykneld Homes 2026 = 42.6%

10. How satisfied or dissatisfied are you that Rykneld Homes keeps communal areas clean and well maintained?

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2025 = 74.3%

NEDDC/Rykneld Homes 2026 = 74.9%

11. How satisfied or dissatisfied are you that Rykneld Homes makes a positive contribution to your neighbourhood?

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2025 = 71.3%

NEDDC/Rykneld Homes 2026 = 71.4%

12. How satisfied or dissatisfied are you with Rykneld Homes approach to handling ASB?

RESULTS

Satisfied (very and fairly satisfied weighted)

NEDDC/Rykneld Homes 2025 = 64.9%

NEDDC/Rykneld Homes 2026 = 64.3%